Clinical Support Specialist at Tandem Diabetes Care in San Diego, CA
Description GROW WITH US:
Headquartered in San Diego with customers all over the world, Tandem Diabetes Care is dedicated to making the lives of people with diabetes better and better through relentless innovation. In Tandem means together, and we strive to embody that in every aspect of our business. DIABETES IS ALL WE DO:
At Tandem, Diabetes is all we do. We are the makers of the only color, touch-screen insulin pump that is capable of remote feature updates and compatibility with continuous glucose monitoring. Read more about our company and check out our latest product features and capabilities here:
t:
slim X2(TM) Insulin Pump with Control-IQ(TM) Technology In addition to innovative technology, we have a culture that fosters the idea that the happiest people are the most productive people. We treat our fellow employees like friends and family, and the company like our own home. This universal respect allows us the freedom to be ourselves and to be effective at our jobs, knowing at the end of the day that we can trust everyone to do the right thing, for each other and for the company. You can learn more about our culture and life at tandem here:
https:
//www.tandemdiabetes.com/careers/life-at-tandem and See what our customers are saying here:
#tsliminthewild A DAY IN THE LIFE:
PLEASE NOTE; This opening is for the Pacific Time Zone and Bilingual English/Spanish is required. The Clinical Support Specialist (CL SS) is responsible for providing product education, training and support for patients primarily through telephone or video conference platforms. CL SS team's primary focus is to provide remote/teleconference product training for new to Tandem patients. CL SS is also responsible for providing escalated technical and/or clinical support and education to current patients as requested by Customer Technical Support (CTS) personnel or clinical/sales management. Responsible for determining the level of complexity of each contact with the goal of achieving the highest resolution. Provides educational intervention and call summary to CTS team for documentation in the Client Relationship Management (CRM) system for closure of open cases. Converses with customers in an empathetic and supportive manner to promote the most precise information relating to the issue. Handles all calls in compliance with Diabetes Standards of Care, labeling and as outlined by departmental SOPs. YOU'RE AWESOME AT:
o Proficient in diabetes self-management skills, including use of insulin pumps, infusion sets, continuous glucose monitoring equipment, carbohydrate counting instruction, medication management, chronic complications, and emergency management to a variety of patient populations. o Demonstrated ability to coach customers on a one on one basis to answer questions and resolve product related issues. o Ability to work in a fast pace, ever changing market and see change as an opportunity to improve business performance and campaigning for it when necessary. o Highly proficient in Microsoft Office Suite (Word, Excel and Outlook) and Internet with CRM software familiarity. o Knowledge of HIPAA. o Clear communication skills to impart product information over the telephone to patients/health care support. EXTRA AWESOME:
o RN, RD, RPh or equivalent combination of education and applicable job experience. o Maintenance of registration and licensure through clinical education. o Certified Diabetes Care and Education Specialist (CDCES) or CDCES-eligible. o Continuing education on patient education on the technical use of insulin pump therapy and special considerations related to pump therapy in the marketplace. o 5
years of clinical diabetes experience conducting diabetes education programs to patients, physicians, and health care professionals. o 2
years of hands-on clinical experience with insulin pumps, infusion sets and Continuous Glucose Monitoring systems. o 2
years of related industry experience. o 2
years of experience with use of electronic documentation systems. o Bilingual-English/Spanish desired. WHAT'S IN IT FOR YOU? At Tandem, our employees are just as important as our customers! Not only do we hire the best, we reward, develop, and retain them too. At Tandem we offer competitive compensation packages, superb medical, dental and vision, a discounted stock purchasing plan, fitness discounts, generous PTO, casual work attire and more! For a full list of benefits REFERRALS:
We love a good referral! If you know someone that would be a great fit for this position, please share!
Salary Range:
$80K -- $100K
Minimum Qualification
Healthcare ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Headquartered in San Diego with customers all over the world, Tandem Diabetes Care is dedicated to making the lives of people with diabetes better and better through relentless innovation. In Tandem means together, and we strive to embody that in every aspect of our business. DIABETES IS ALL WE DO:
At Tandem, Diabetes is all we do. We are the makers of the only color, touch-screen insulin pump that is capable of remote feature updates and compatibility with continuous glucose monitoring. Read more about our company and check out our latest product features and capabilities here:
t:
slim X2(TM) Insulin Pump with Control-IQ(TM) Technology In addition to innovative technology, we have a culture that fosters the idea that the happiest people are the most productive people. We treat our fellow employees like friends and family, and the company like our own home. This universal respect allows us the freedom to be ourselves and to be effective at our jobs, knowing at the end of the day that we can trust everyone to do the right thing, for each other and for the company. You can learn more about our culture and life at tandem here:
https:
//www.tandemdiabetes.com/careers/life-at-tandem and See what our customers are saying here:
#tsliminthewild A DAY IN THE LIFE:
PLEASE NOTE; This opening is for the Pacific Time Zone and Bilingual English/Spanish is required. The Clinical Support Specialist (CL SS) is responsible for providing product education, training and support for patients primarily through telephone or video conference platforms. CL SS team's primary focus is to provide remote/teleconference product training for new to Tandem patients. CL SS is also responsible for providing escalated technical and/or clinical support and education to current patients as requested by Customer Technical Support (CTS) personnel or clinical/sales management. Responsible for determining the level of complexity of each contact with the goal of achieving the highest resolution. Provides educational intervention and call summary to CTS team for documentation in the Client Relationship Management (CRM) system for closure of open cases. Converses with customers in an empathetic and supportive manner to promote the most precise information relating to the issue. Handles all calls in compliance with Diabetes Standards of Care, labeling and as outlined by departmental SOPs. YOU'RE AWESOME AT:
o Proficient in diabetes self-management skills, including use of insulin pumps, infusion sets, continuous glucose monitoring equipment, carbohydrate counting instruction, medication management, chronic complications, and emergency management to a variety of patient populations. o Demonstrated ability to coach customers on a one on one basis to answer questions and resolve product related issues. o Ability to work in a fast pace, ever changing market and see change as an opportunity to improve business performance and campaigning for it when necessary. o Highly proficient in Microsoft Office Suite (Word, Excel and Outlook) and Internet with CRM software familiarity. o Knowledge of HIPAA. o Clear communication skills to impart product information over the telephone to patients/health care support. EXTRA AWESOME:
o RN, RD, RPh or equivalent combination of education and applicable job experience. o Maintenance of registration and licensure through clinical education. o Certified Diabetes Care and Education Specialist (CDCES) or CDCES-eligible. o Continuing education on patient education on the technical use of insulin pump therapy and special considerations related to pump therapy in the marketplace. o 5
years of clinical diabetes experience conducting diabetes education programs to patients, physicians, and health care professionals. o 2
years of hands-on clinical experience with insulin pumps, infusion sets and Continuous Glucose Monitoring systems. o 2
years of related industry experience. o 2
years of experience with use of electronic documentation systems. o Bilingual-English/Spanish desired. WHAT'S IN IT FOR YOU? At Tandem, our employees are just as important as our customers! Not only do we hire the best, we reward, develop, and retain them too. At Tandem we offer competitive compensation packages, superb medical, dental and vision, a discounted stock purchasing plan, fitness discounts, generous PTO, casual work attire and more! For a full list of benefits REFERRALS:
We love a good referral! If you know someone that would be a great fit for this position, please share!
Salary Range:
$80K -- $100K
Minimum Qualification
Healthcare ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
