Resident Relations Specialist
3.
4 Quick Apply Full-time 10 hours ago Full Job Description GK is recognized by the Los Angeles Business Journal as one of the Most Influential Family-Owned Businesses in Los Angeles Goldrich Kest (GK) is a diversified real estate development and management group of companies and partnerships.
Its focus is to expand its portfolio of proven and well-located properties including multi-family, industrial, retail, commercial and congregate care through acquisition and development while providing stable cash flow to its partners and outside investors.
Job Summary The Resident Relations Specialist is responsible for providing world class customer service at all times to all.
While welcoming future residents to the property and actively helping current residents with their needs, the RRS will be expected to drive and retain revenue, lease apartments, support Affordable and Conventional administrative needs as assigned, strategize and implement ideas for resident functions and ensure that the resident experience at the community is the most positive one possible.
Essential Functions This job description should not be interpreted as all inclusive.
It is intended to identify the essential functions and requirements of this position.
The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
Improve retention by building a strong resident Follow up on prospect leads, set appointments, tour and lease to prospects.
Coordinate and facilitate resident events to maximize participation and Serve as the initial point of contact for all current residents.
Assist with general inquiries, concerns and/or complaints and appropriately direct the communication to the correct GK team members or departments.
Receive service requests and delegate them to the proper maintenance Assist Community Manager in the preparation of resident packets and documents for move-ins, unit turns and Possess a thorough understanding of community/apartment products, floor plans and amenities to identify opportunities to create value for residents and drive revenue.
Stay up to date with the competing market.
Process resident Ensure they are being handled and completed timely and accurately.
Complete additional administrative duties and projects requested by management and required for the role and overall office efficiency.
Take the initiative to participate in additional training Support sites as assigned and needed in the San Diego Region Other Responsibilities Perform additional tasks requested by management regarding overall operations of the Performs other duties as Knowledge, Skills and Abilities Ability to adapt to various personalities and at times, assist with irate callers, residents, vendors and/or visitors of the property.
Possess extraordinary customer service Ability to multi-task, stay well organized and work under pressure with specified Knowledge of property management industry and fair housing Knowledge of Conventional and Affordable housing desired.
Knowledge of Affordable Housing, Project Based Section 8 and HUD experience is a plus.
Working knowledge of MS Office Suite (Word, Excel, Outlook) and general office Minimum Qualifications Required High School Diploma and/or equivalent E.
D.
certification required; bachelor's degree preferred.
3
years of experience in a customer service or sales related 2
years of experience in an administrative role within a corporate Event planning and coordinating experience a Excellent communication skills both verbal and Exceptional organizational Certifications N/A Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.
Ability to lift up to 20 pounds, stand for long periods, and walk throughout the entire Materials and Equipment This role routinely uses standard office equipment such as laptop computers, smart phones, photocopiers, filing cabinets and other presentation materials.
Working Conditions Work is usually performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt.
From time to time, it is necessary to be outdoors, possibly in inclement weather, or traveling between buildings within the portfolio Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Quick Apply Full-time 10 hours ago Full Job Description GK is recognized by the Los Angeles Business Journal as one of the Most Influential Family-Owned Businesses in Los Angeles Goldrich Kest (GK) is a diversified real estate development and management group of companies and partnerships.
Its focus is to expand its portfolio of proven and well-located properties including multi-family, industrial, retail, commercial and congregate care through acquisition and development while providing stable cash flow to its partners and outside investors.
Job Summary The Resident Relations Specialist is responsible for providing world class customer service at all times to all.
While welcoming future residents to the property and actively helping current residents with their needs, the RRS will be expected to drive and retain revenue, lease apartments, support Affordable and Conventional administrative needs as assigned, strategize and implement ideas for resident functions and ensure that the resident experience at the community is the most positive one possible.
Essential Functions This job description should not be interpreted as all inclusive.
It is intended to identify the essential functions and requirements of this position.
The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
Improve retention by building a strong resident Follow up on prospect leads, set appointments, tour and lease to prospects.
Coordinate and facilitate resident events to maximize participation and Serve as the initial point of contact for all current residents.
Assist with general inquiries, concerns and/or complaints and appropriately direct the communication to the correct GK team members or departments.
Receive service requests and delegate them to the proper maintenance Assist Community Manager in the preparation of resident packets and documents for move-ins, unit turns and Possess a thorough understanding of community/apartment products, floor plans and amenities to identify opportunities to create value for residents and drive revenue.
Stay up to date with the competing market.
Process resident Ensure they are being handled and completed timely and accurately.
Complete additional administrative duties and projects requested by management and required for the role and overall office efficiency.
Take the initiative to participate in additional training Support sites as assigned and needed in the San Diego Region Other Responsibilities Perform additional tasks requested by management regarding overall operations of the Performs other duties as Knowledge, Skills and Abilities Ability to adapt to various personalities and at times, assist with irate callers, residents, vendors and/or visitors of the property.
Possess extraordinary customer service Ability to multi-task, stay well organized and work under pressure with specified Knowledge of property management industry and fair housing Knowledge of Conventional and Affordable housing desired.
Knowledge of Affordable Housing, Project Based Section 8 and HUD experience is a plus.
Working knowledge of MS Office Suite (Word, Excel, Outlook) and general office Minimum Qualifications Required High School Diploma and/or equivalent E.
D.
certification required; bachelor's degree preferred.
3
years of experience in a customer service or sales related 2
years of experience in an administrative role within a corporate Event planning and coordinating experience a Excellent communication skills both verbal and Exceptional organizational Certifications N/A Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.
Ability to lift up to 20 pounds, stand for long periods, and walk throughout the entire Materials and Equipment This role routinely uses standard office equipment such as laptop computers, smart phones, photocopiers, filing cabinets and other presentation materials.
Working Conditions Work is usually performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt.
From time to time, it is necessary to be outdoors, possibly in inclement weather, or traveling between buildings within the portfolio Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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