Resident Relations Coordinator
Description Position at Kearny Mesa Convalescent & Nursing Home Resident Relations CoordinatorSan Diego, 92111 Full Time:
$16.
30-$19/hr DOE Tuesday - Saturday or Wednesday - Sunday Kearny Mesa Convalescent & Nursing Home, a Generations Healthcare facility is in search of a Resident Relations Coordinator to join our team.
Job
Summary:
Under general supervision assists facility with systems, programs, and processes to ensure outstanding customer service to residents and their families/guests.
Essential Duties (include but are not limited to):
oSupports the admissions and customer service process, policies and standards for facility and respective facility departments.
oSupports facility processes for prospective resident to obtain information and facilitate their admission.
oAssists residents throughout their stay at the facility through working with staff, supporting internal processes, and rounding as necessary to ensure a high level of satisfaction with the stay.
oSeeks out, investigates, and facilitates closure to resident concerns or complaints; involves other facility staff and resources as needed through consistent reporting in the daily stand-up meeting, and other mechanisms and communications processes that support resident satisfaction.
oAssists facility management in reviewing and addressing trends and survey data from residents regarding their time at the facility; assists with remedial action, improves programs, or suggests new processes.
oActively develops and maintains relationships with external resources others who interact with or impact resident satisfaction to include physicians, pharmacy, case managers, therapy services, home health, etc.
oAssists in the trains fellow staff members to understand and meet service standards.
oObserves all mandated and relevant safety, infection control and confidentiality standards.
Benefits:
We offer competitive salary, rewarding healthcare benefits and excellent career growth opportunities.
Qualifications:
oHigh school graduate or equivalent.
oMinimum of one year's experience in a role of providing, assessing, and improving customer service.
oOutstanding verbal and written and listening communication skills at all levels of the organization.
oTact and diplomacy.
oOrganizational and time management skills.
oExcellent strategic and problem-solving skills.
oStrong team and collaboration skills.
oStrong project management ability.
Proof of Covid-19 vaccination will be required for all facility employees as of September 30,2021 (requests for accommodation due to disability or religious belief will be reviewed)We invite you to make a difference in the lives of others and our residents, who represent a Lifetime of Memories, a Lifetime of Care, and a Lifetime of Love.
Recommended Skills Communication Confidentiality Customer Service Diplomacy Facility Management Infection Control Estimated Salary: $20 to $28 per hour based on qualifications.
$16.
30-$19/hr DOE Tuesday - Saturday or Wednesday - Sunday Kearny Mesa Convalescent & Nursing Home, a Generations Healthcare facility is in search of a Resident Relations Coordinator to join our team.
Job
Summary:
Under general supervision assists facility with systems, programs, and processes to ensure outstanding customer service to residents and their families/guests.
Essential Duties (include but are not limited to):
oSupports the admissions and customer service process, policies and standards for facility and respective facility departments.
oSupports facility processes for prospective resident to obtain information and facilitate their admission.
oAssists residents throughout their stay at the facility through working with staff, supporting internal processes, and rounding as necessary to ensure a high level of satisfaction with the stay.
oSeeks out, investigates, and facilitates closure to resident concerns or complaints; involves other facility staff and resources as needed through consistent reporting in the daily stand-up meeting, and other mechanisms and communications processes that support resident satisfaction.
oAssists facility management in reviewing and addressing trends and survey data from residents regarding their time at the facility; assists with remedial action, improves programs, or suggests new processes.
oActively develops and maintains relationships with external resources others who interact with or impact resident satisfaction to include physicians, pharmacy, case managers, therapy services, home health, etc.
oAssists in the trains fellow staff members to understand and meet service standards.
oObserves all mandated and relevant safety, infection control and confidentiality standards.
Benefits:
We offer competitive salary, rewarding healthcare benefits and excellent career growth opportunities.
Qualifications:
oHigh school graduate or equivalent.
oMinimum of one year's experience in a role of providing, assessing, and improving customer service.
oOutstanding verbal and written and listening communication skills at all levels of the organization.
oTact and diplomacy.
oOrganizational and time management skills.
oExcellent strategic and problem-solving skills.
oStrong team and collaboration skills.
oStrong project management ability.
Proof of Covid-19 vaccination will be required for all facility employees as of September 30,2021 (requests for accommodation due to disability or religious belief will be reviewed)We invite you to make a difference in the lives of others and our residents, who represent a Lifetime of Memories, a Lifetime of Care, and a Lifetime of Love.
Recommended Skills Communication Confidentiality Customer Service Diplomacy Facility Management Infection Control Estimated Salary: $20 to $28 per hour based on qualifications.
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