Manager, Technical Delivery - Customer Master Data
Manager, Technical Delivery Customer Master Data Category:
Corporate Location:
10850 Via Frontera, San Diego , CA 92127 Schedule:
Full_time C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world! Position Purpose:
Leads the support and delivery team to secure, optimize, stabilize and enhance the domain while providing architectural leadership.
Coordinates the technical needs of all domain Support / Project teams by managing the needs of each domain resource.
Provides leadership and guidance to the domain support and development team as it relates to incident management and day to day support functions including Service Requests, Change Requests, and resolution of production issues.
Establishes and enforces coding standards, proper Configuration Management, and code review processes.
Provides mentorship to team members.
Works with the business to align domain expectations and future platform objectives.
Essential Job Functions The incumbent must be able to perform all of the following duties and responsibilities w ith or without a reasonable accommodation.
Management Directly responsible for skill growth and daily direction of domain developers, domain administrators as well as 3rd party resources assigned to support said systems and applications.
Ensure appropriate resources are engaged in requirements gathering, issue resolution, technical triage, project execution for all projects or problems encountered.
Perform product management using Agile methodology and oversee a team of domain developers.
Ensure representation of the domain support and development team in the development of IT/Business Roadmap, including bug fixes, patches and upgrades.
Understand and clarify complex business integration requirements and create eloquent, scalable/manageable designs for the domain.
Responsible for driving the delivery of assigned data integrations on time and on budget.
Plan technical resource requirements to deliver projects on time and within budget Responsible for ensuring the quality and effectiveness of all Petco data integrations.
Responsible for ensuring direction of all functional components of assigned application(s) to include primary applications of the domain, as well as secondary applications and 3rd party SaaS solutions.
Responsible for oversight of system issue resolution within a DevOps model representing the business to IT and IT to the business Manages and builds the right team in support of the implementation of new systems, upgrades, patches and/or work associated with modifications to existing systems.
This includes capturing business requirements, input data requirements, output requirements, input data acquisition, data governance, systems techniques, controls and testing Responsible for managing the maintenance of the application health and business capability roadmaps with assistance from the domain architects and business process systems analysts and enterprise architects.
Partner internally with cross-functional teams, and externally with vendors and consultants.
Manages efforts and priorities to match overall company objectives while focusing on simplification of work and processes Manages a team responsible for the day to day support of applications including:
seasonal set up, configuration changes (if applicable), maintenance of role-based security levels, support with report processing and creation and communication and resolution relating to systems.
Mentor, train, guide a broad variety of resources and skill sets to ensure business satisfaction and application health.
Responsible for clearing roadblocks that interfere with the ability for the team to meet its goals and commitments to the organization.
Establish and manage vendor relationships and contracts related to solutions that are key components of the domain ecosystem Technical Leadership Ensures training standards are adhered to and training is maintained and executed across application development unit.
Act as owner of all technical aspects of administering the business system and optimization of processes through collaboration and partnerships with the business, IT architects and the IT support team.
Ensure the platform is architected properly to deliver changing business requirements Formulates and defines business systems scope and objectives by bringing technical knowledge of the IT systems and processes to new projects within the business Responsible for ensuring the team is staffed with effective domain developers and support personnel, onshore/offshore tower leads and offshore teams to ensure systems are meeting their required performance Service Level Agreements (SLA) Stay connected within the industry to understand new technology/trends that might enable additional benefit within the business team.
Ensure full compliance with Domain and Enterprise Architecture standards to make sure all systems map to Petcos standards required for full Omni capabilities and upgradability.
Business Alignment Responsible for bridging between the business team they support and the technology that enables that business teammust be equally conversant in business and technology.
Manages effective business processes across multiple organizational unit through leadership and partnership with business teams.
Must understand when business process (not systems) can enable additional benefit within their supported function.
Weigh business benefit with ROI to justify the prioritization of work and effort across the portfolio of work to be completed.
Other Duties and Responsibilities Performs complex professional level analysis, evaluation or research applying comprehensive knowledge of concepts, practices and theories in area of specialization or function.
Frequently provides consultation in area of infrastructure architecture, application architecture or business systems analysis.
Applies advanced technical principles, theories and concepts.
Contributes to the development of new principles and concepts.
Work typically includes cross-departmental issues/projects requiring advanced knowledge of multiple functions and business issues.
Represents Petco to significant stakeholders.
Prepare information and make presentations to various audiences including the executive, senior and mid-level managers and Petco associates.
Interact professionally and effectively through verbal and written communication with all professional contacts with an emphasis on the Company's interests.
Nature of Supervision:
Works under consultative direction toward pre-determined long-range goals and objectives.
Takes the lead on the most complex projects.
Planning and Problem Solving:
Works on unusually complex technical problems and provides solutions which are highly innovative and ingenious.
Assignments are often self-initiated.
Determines and pursues courses of action necessary to obtain desired results.
Project work checked through consultation and agreement with business leaders rather than by formal review of direct manager.
Impact:
Results of complex work with significant impact is generally reviewed prior to disseminating.
Develops advanced technological ideas and guides their development into a final product.
Erroneous decisions or recommendations would typically result in failure to achieve critical organizational objectives and effect the image of the organizations technological capability.
Work impacts significant business decisions.
Supervisory Responsibility:
The incumbent will supervise exempt level domain and senior enterprise architect personnel, support resources including interviewing, hiring, training, assignment delegation, periodic performance evaluation and disciplinary action and termination when necessary.
Education/
Experience:
Ten or more years of progressively responsible professional experience Recommended Skills Agile Methodology Architecture Business Processes Business Relationship Management Business Requirements Coaching And Mentoring Estimated Salary: $20 to $28 per hour based on qualifications.
Corporate Location:
10850 Via Frontera, San Diego , CA 92127 Schedule:
Full_time C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world! Position Purpose:
Leads the support and delivery team to secure, optimize, stabilize and enhance the domain while providing architectural leadership.
Coordinates the technical needs of all domain Support / Project teams by managing the needs of each domain resource.
Provides leadership and guidance to the domain support and development team as it relates to incident management and day to day support functions including Service Requests, Change Requests, and resolution of production issues.
Establishes and enforces coding standards, proper Configuration Management, and code review processes.
Provides mentorship to team members.
Works with the business to align domain expectations and future platform objectives.
Essential Job Functions The incumbent must be able to perform all of the following duties and responsibilities w ith or without a reasonable accommodation.
Management Directly responsible for skill growth and daily direction of domain developers, domain administrators as well as 3rd party resources assigned to support said systems and applications.
Ensure appropriate resources are engaged in requirements gathering, issue resolution, technical triage, project execution for all projects or problems encountered.
Perform product management using Agile methodology and oversee a team of domain developers.
Ensure representation of the domain support and development team in the development of IT/Business Roadmap, including bug fixes, patches and upgrades.
Understand and clarify complex business integration requirements and create eloquent, scalable/manageable designs for the domain.
Responsible for driving the delivery of assigned data integrations on time and on budget.
Plan technical resource requirements to deliver projects on time and within budget Responsible for ensuring the quality and effectiveness of all Petco data integrations.
Responsible for ensuring direction of all functional components of assigned application(s) to include primary applications of the domain, as well as secondary applications and 3rd party SaaS solutions.
Responsible for oversight of system issue resolution within a DevOps model representing the business to IT and IT to the business Manages and builds the right team in support of the implementation of new systems, upgrades, patches and/or work associated with modifications to existing systems.
This includes capturing business requirements, input data requirements, output requirements, input data acquisition, data governance, systems techniques, controls and testing Responsible for managing the maintenance of the application health and business capability roadmaps with assistance from the domain architects and business process systems analysts and enterprise architects.
Partner internally with cross-functional teams, and externally with vendors and consultants.
Manages efforts and priorities to match overall company objectives while focusing on simplification of work and processes Manages a team responsible for the day to day support of applications including:
seasonal set up, configuration changes (if applicable), maintenance of role-based security levels, support with report processing and creation and communication and resolution relating to systems.
Mentor, train, guide a broad variety of resources and skill sets to ensure business satisfaction and application health.
Responsible for clearing roadblocks that interfere with the ability for the team to meet its goals and commitments to the organization.
Establish and manage vendor relationships and contracts related to solutions that are key components of the domain ecosystem Technical Leadership Ensures training standards are adhered to and training is maintained and executed across application development unit.
Act as owner of all technical aspects of administering the business system and optimization of processes through collaboration and partnerships with the business, IT architects and the IT support team.
Ensure the platform is architected properly to deliver changing business requirements Formulates and defines business systems scope and objectives by bringing technical knowledge of the IT systems and processes to new projects within the business Responsible for ensuring the team is staffed with effective domain developers and support personnel, onshore/offshore tower leads and offshore teams to ensure systems are meeting their required performance Service Level Agreements (SLA) Stay connected within the industry to understand new technology/trends that might enable additional benefit within the business team.
Ensure full compliance with Domain and Enterprise Architecture standards to make sure all systems map to Petcos standards required for full Omni capabilities and upgradability.
Business Alignment Responsible for bridging between the business team they support and the technology that enables that business teammust be equally conversant in business and technology.
Manages effective business processes across multiple organizational unit through leadership and partnership with business teams.
Must understand when business process (not systems) can enable additional benefit within their supported function.
Weigh business benefit with ROI to justify the prioritization of work and effort across the portfolio of work to be completed.
Other Duties and Responsibilities Performs complex professional level analysis, evaluation or research applying comprehensive knowledge of concepts, practices and theories in area of specialization or function.
Frequently provides consultation in area of infrastructure architecture, application architecture or business systems analysis.
Applies advanced technical principles, theories and concepts.
Contributes to the development of new principles and concepts.
Work typically includes cross-departmental issues/projects requiring advanced knowledge of multiple functions and business issues.
Represents Petco to significant stakeholders.
Prepare information and make presentations to various audiences including the executive, senior and mid-level managers and Petco associates.
Interact professionally and effectively through verbal and written communication with all professional contacts with an emphasis on the Company's interests.
Nature of Supervision:
Works under consultative direction toward pre-determined long-range goals and objectives.
Takes the lead on the most complex projects.
Planning and Problem Solving:
Works on unusually complex technical problems and provides solutions which are highly innovative and ingenious.
Assignments are often self-initiated.
Determines and pursues courses of action necessary to obtain desired results.
Project work checked through consultation and agreement with business leaders rather than by formal review of direct manager.
Impact:
Results of complex work with significant impact is generally reviewed prior to disseminating.
Develops advanced technological ideas and guides their development into a final product.
Erroneous decisions or recommendations would typically result in failure to achieve critical organizational objectives and effect the image of the organizations technological capability.
Work impacts significant business decisions.
Supervisory Responsibility:
The incumbent will supervise exempt level domain and senior enterprise architect personnel, support resources including interviewing, hiring, training, assignment delegation, periodic performance evaluation and disciplinary action and termination when necessary.
Education/
Experience:
Ten or more years of progressively responsible professional experience Recommended Skills Agile Methodology Architecture Business Processes Business Relationship Management Business Requirements Coaching And Mentoring Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
