Freelance IT Support
Sybex Support Services Sybex Support Services San Diego, CA San Diego, CA Part-time Contract Part-time Contract $2,000 - $7,416 a month $2,000 - $7,416 a month Exp:
2
years Base Skill Set :
A
Certification or equivalent experience Good working knowledge of Active Directory 2
years' experience providing technical support in a fast paced and constantly changingenvironment up to executive management level.
Excellent customer service and communicationskills including providing VIP support Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 andO365 Advanced knowledge of Microsoft Office suite of applications Support of End User for video conferencing units.
Support of mobile devices Duties &
Responsibilities:
Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions.
Duties shall include, but not be limited to:
Diagnosing and troubleshooting desktop system,printer and operating problems Consulting and instructing users on hardware andsoftware questions/issues Collaborate with other IT Services Data Centerand Network Infrastructure teams Install, maintain and upgrade equipment and itsassociated infrastructure Runs diagnostic tests to isolate system problemsas well as proactive activities Operating Systems Windows, OS-X MS Office (Windows and knowledge of Mac)software Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC Hands on experience removing viruses and spyware using various tools (Windows) Identifies, researches, and resolves technical problems including forming an RCA Responds to telephone calls, email, service tickets, and dispatched requests for technical support Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window Job Types:
Part-time, Contract Salary:
$2,000.
00 - $7,416.
24 per month Schedule:
On call Ability to commute/relocate:
San Diego, CA 92121:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
4 years (Preferred) Windows:
4 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
2
years Base Skill Set :
A
Certification or equivalent experience Good working knowledge of Active Directory 2
years' experience providing technical support in a fast paced and constantly changingenvironment up to executive management level.
Excellent customer service and communicationskills including providing VIP support Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 andO365 Advanced knowledge of Microsoft Office suite of applications Support of End User for video conferencing units.
Support of mobile devices Duties &
Responsibilities:
Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions.
Duties shall include, but not be limited to:
Diagnosing and troubleshooting desktop system,printer and operating problems Consulting and instructing users on hardware andsoftware questions/issues Collaborate with other IT Services Data Centerand Network Infrastructure teams Install, maintain and upgrade equipment and itsassociated infrastructure Runs diagnostic tests to isolate system problemsas well as proactive activities Operating Systems Windows, OS-X MS Office (Windows and knowledge of Mac)software Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC Hands on experience removing viruses and spyware using various tools (Windows) Identifies, researches, and resolves technical problems including forming an RCA Responds to telephone calls, email, service tickets, and dispatched requests for technical support Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window Job Types:
Part-time, Contract Salary:
$2,000.
00 - $7,416.
24 per month Schedule:
On call Ability to commute/relocate:
San Diego, CA 92121:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
4 years (Preferred) Windows:
4 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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