Temporary AVID Care Customer Service Specialist (Remote)
3.
8 San Diego, CA San Diego, CA Full-time Full-time $23.
17 an hour $23.
17 an hour 9 days ago 9 days ago 9 days ago WHAT IS AVID? We're a nationally recognized nonprofit that partners with 8,000 schools across the country to shift to a more equitable, student-centered approach, closing the achievement gap so that ALL students are prepared for college, career, and life.
And the results? Well, they speak for themselves.
AVID provides 2.
5 million students annually with the tools they need to think critically, collaborate, and set high expectations to confidently conquer the challenges that await them.
We accomplish this work by training over 85,000 educators every year through in-person and virtual professional learning opportunities.
WHAT IS THE JOB? As a Temporary AVID Care Customer Service Specialist, you are tasked with providing an exceptional customer experience through world-class, Tier 1 support to both external partners and internal staff via email, phone, chat, and other support channels.
You will work closely with our partners to assist in registration and set-up for our summer Professional Learning offerings.
We have multiple offerings for Temporary AVID Care Customer Service Specialists and for different assignment durations.
Within reason, we will work with current college students around their class schedule until they are out on Summer break.
We have an immediate need for approximately 4 temporary employees, and an additional need for 6-8 more temporary employees starting on April 1.
WHY WORK WITH US? Competitive salary:
we've done our research and pay generously to bring the best of the best to join our team.
That's why we offer all employees the midpoint right from the start.
No negotiations, no hassle, and you can be confident that you are being valued and offered an equitable salary.
See below for our offer rates based on your geography.
Time off:
AVID provides all temporary employees with paid sick time accruals in accordance with California employment law.
Flexibility in work location:
This position may work 100% remote in any of the four time zones in the continental U.
S.
with an option for hybrid work at our San Diego campus.
Company-provided computer for the duration of your temporary assignment.
Pay rates for this position:
We bring in all employees at the midpoint of the salary range for your role.
Knowing that not all cities share the same cost of labor, we make offers using a tiered approach based on your geography.
The majority of our employee-base live in a Zone 1 or Zone 2 location.
For the AVID Care Customer Service Specialist, here is what we will offer:
Zone 1 (e.
g.
Charleston, WV, Cleveland, OH, Yuma, AZ, Omaha, NE, etc.
):
$23.
17 / hour Zone 2 (e.
g.
Syracuse, NY, Ann Arbor, MI, Denver, CO, San Diego, CA, etc.
):
$24.
91 / hour Zone 3 (e.
g.
Washington, D.
C.
, Trenton, NJ, Los Angeles, CA, Seattle, WA, etc.
):
$26.
65 / hour Zone 4 (e.
g.
Bridgeport, CT, New York City, NY, San Francisco, CA, San Jose, CA, etc.
):
$29.
55 / hour WHO ARE YOU? You are a culture ambassador who leads by practicing the core values of service, authenticity, excellence, ownership, and potential in your everyday work.
You obsess over the customer experience, making sure each and every interaction that you have with an external partner or internal staff member is excellent, helpful, and memorable.
You are solutions-oriented and can rely on your critical thinking, analytical, and problem-solving skills to bring resolution to the majority of your cases without a need for escalation.
You are technology-curious, adept with standard systems and software, and enjoy the process of learning new platforms and leveraging technology to resolve issues.
You have a minimum of a high school diploma or GED and at least 3 years of experience in customer service, preferably in a call center environment.
You are a collaborator who can work in partnership with your direct team and other internal partners to ensure consistency, synergy, and complementary communication efforts.
You lead with a growth mindset and seek to always expand your customer service knowledge and skillset, staying up to date on organization policy and procedures, and always seek ways to learn new best practices and enhance systems.
NICE TO HAVES? Experience with Salesforce or other CRM Experience with Talkdesk Bachelor's Degree in Business Administration, Communication, or other related field Previous AVID experience as an AVID student, AVID teacher, or participant at an AVID Professional Learning event Allowable Substitutions:
Any combination of experience, training or credential certification endorsement that provides the incumbent/applicant with the knowledge, skills, and ability required to perform the work, as determined by the AVID Center.
Qualifying work experience, as identified by the Senior Director, Human Resources may substitute for the education requirement.
AVID Center prides itself on the diversity of our workplace and is continuously seeking to recruit individuals who will enhance this diversity and, ultimately, the effectiveness of our organization.
To demonstrate this commitment, we encourage all who are truly excited about this role to apply, even if you don't meet every requirement.
We believe that people who are passionate about what they do can succeed in this role or in other roles within our organization.
AVID Center is committed to complying with federal, state, and local laws on employee vaccinations and candidates and employees should be aware the full vaccination against COVID-19 may be required in the future.
Due to some district requirements, AVID Center may not assign employees to an in-person event in schools or districts unless they are fully up-to-date with all recommended COVID-19 vaccinations.
AVID Center is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federals, state, and local law.
Experience Required 3 year(s):
Previous customer service experience, preferably in a call center setting Preferred Previous experience with AVID as an AVID student, AVID teacher, or participant at an AVID Professional Learning offering Education Required High School or better Preferred Bachelors or better in Business Administration or related field.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 San Diego, CA San Diego, CA Full-time Full-time $23.
17 an hour $23.
17 an hour 9 days ago 9 days ago 9 days ago WHAT IS AVID? We're a nationally recognized nonprofit that partners with 8,000 schools across the country to shift to a more equitable, student-centered approach, closing the achievement gap so that ALL students are prepared for college, career, and life.
And the results? Well, they speak for themselves.
AVID provides 2.
5 million students annually with the tools they need to think critically, collaborate, and set high expectations to confidently conquer the challenges that await them.
We accomplish this work by training over 85,000 educators every year through in-person and virtual professional learning opportunities.
WHAT IS THE JOB? As a Temporary AVID Care Customer Service Specialist, you are tasked with providing an exceptional customer experience through world-class, Tier 1 support to both external partners and internal staff via email, phone, chat, and other support channels.
You will work closely with our partners to assist in registration and set-up for our summer Professional Learning offerings.
We have multiple offerings for Temporary AVID Care Customer Service Specialists and for different assignment durations.
Within reason, we will work with current college students around their class schedule until they are out on Summer break.
We have an immediate need for approximately 4 temporary employees, and an additional need for 6-8 more temporary employees starting on April 1.
WHY WORK WITH US? Competitive salary:
we've done our research and pay generously to bring the best of the best to join our team.
That's why we offer all employees the midpoint right from the start.
No negotiations, no hassle, and you can be confident that you are being valued and offered an equitable salary.
See below for our offer rates based on your geography.
Time off:
AVID provides all temporary employees with paid sick time accruals in accordance with California employment law.
Flexibility in work location:
This position may work 100% remote in any of the four time zones in the continental U.
S.
with an option for hybrid work at our San Diego campus.
Company-provided computer for the duration of your temporary assignment.
Pay rates for this position:
We bring in all employees at the midpoint of the salary range for your role.
Knowing that not all cities share the same cost of labor, we make offers using a tiered approach based on your geography.
The majority of our employee-base live in a Zone 1 or Zone 2 location.
For the AVID Care Customer Service Specialist, here is what we will offer:
Zone 1 (e.
g.
Charleston, WV, Cleveland, OH, Yuma, AZ, Omaha, NE, etc.
):
$23.
17 / hour Zone 2 (e.
g.
Syracuse, NY, Ann Arbor, MI, Denver, CO, San Diego, CA, etc.
):
$24.
91 / hour Zone 3 (e.
g.
Washington, D.
C.
, Trenton, NJ, Los Angeles, CA, Seattle, WA, etc.
):
$26.
65 / hour Zone 4 (e.
g.
Bridgeport, CT, New York City, NY, San Francisco, CA, San Jose, CA, etc.
):
$29.
55 / hour WHO ARE YOU? You are a culture ambassador who leads by practicing the core values of service, authenticity, excellence, ownership, and potential in your everyday work.
You obsess over the customer experience, making sure each and every interaction that you have with an external partner or internal staff member is excellent, helpful, and memorable.
You are solutions-oriented and can rely on your critical thinking, analytical, and problem-solving skills to bring resolution to the majority of your cases without a need for escalation.
You are technology-curious, adept with standard systems and software, and enjoy the process of learning new platforms and leveraging technology to resolve issues.
You have a minimum of a high school diploma or GED and at least 3 years of experience in customer service, preferably in a call center environment.
You are a collaborator who can work in partnership with your direct team and other internal partners to ensure consistency, synergy, and complementary communication efforts.
You lead with a growth mindset and seek to always expand your customer service knowledge and skillset, staying up to date on organization policy and procedures, and always seek ways to learn new best practices and enhance systems.
NICE TO HAVES? Experience with Salesforce or other CRM Experience with Talkdesk Bachelor's Degree in Business Administration, Communication, or other related field Previous AVID experience as an AVID student, AVID teacher, or participant at an AVID Professional Learning event Allowable Substitutions:
Any combination of experience, training or credential certification endorsement that provides the incumbent/applicant with the knowledge, skills, and ability required to perform the work, as determined by the AVID Center.
Qualifying work experience, as identified by the Senior Director, Human Resources may substitute for the education requirement.
AVID Center prides itself on the diversity of our workplace and is continuously seeking to recruit individuals who will enhance this diversity and, ultimately, the effectiveness of our organization.
To demonstrate this commitment, we encourage all who are truly excited about this role to apply, even if you don't meet every requirement.
We believe that people who are passionate about what they do can succeed in this role or in other roles within our organization.
AVID Center is committed to complying with federal, state, and local laws on employee vaccinations and candidates and employees should be aware the full vaccination against COVID-19 may be required in the future.
Due to some district requirements, AVID Center may not assign employees to an in-person event in schools or districts unless they are fully up-to-date with all recommended COVID-19 vaccinations.
AVID Center is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federals, state, and local law.
Experience Required 3 year(s):
Previous customer service experience, preferably in a call center setting Preferred Previous experience with AVID as an AVID student, AVID teacher, or participant at an AVID Professional Learning offering Education Required High School or better Preferred Bachelors or better in Business Administration or related field.
Estimated Salary: $20 to $28 per hour based on qualifications.
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