Inside Sales Representative - Bilingual
The Inside Sales Representative will be responsible for leveraging customer engagement opportunities (leads) from both inbound and outbound interactions to identify, develop, document, and appropriately route sales opportunities to product sales teams throughout Saint-Gobain North America.
Inside Sales Representatives will work in a team selling atmosphere along with outside sales teams in sales territories to maximize CertainTeed solutions engagement with all customers.
This position is available for the South Cal and North Cal region.
- Outbound calling through phone and email to contractors, small/medium custom builders, architects, specifiers, and homeowners on regular basis.
- Call on and support distribution customer locations (1 Step, 2 Step and lumber dealers) to cultivate and grow CertainTeed (CT) solutions.
- Prospect for new accounts through market research and outbound campaigns along with CT Territory Managers to achieve CertainTeed strategies and objectives.
- Utilize market research tools such as Dodge Pipeline to monitor, engage and track new construction jobs from inception, pre-bid, bid-contract award and job completion along with external TMs.
- Relay customer needs between CT Territory Managers and other corporate departments such as, Marketing, Supply Chain, and Manufacturing.
- Assist homeowners, contractors, builders and architects in developing opportunities for sales in areas with minimal distribution points.
- Qualify, develop and follow-up on leads from different sources such as inbound call center, CertainTeed external websites, marketing campaigns, etc.
- Assist all customers in obtaining CT sample products to make informed decisions on product selection.
- A combination of formal education such as a Bachelor s Degree or an Associate s Degree with 0-3 years of sales or customer service-related experience
- Good customer service experience is preferred
- Attention to detail
- Demonstrate pro-activeness and initiative when dealing with queries and following up leads
- A positive attitude with the ability to make things happen is a must
- Must be a proven team player with the ability to work on own initiative
- Must have proven planning, organization and time management skills
- Computer literate with previous knowledge of SalesForce being an advantage (training can be provided)
- Bilingual (English and Spanish) and ability to in different time zones based on location is required.
Estimated Salary: $20 to $28 per hour based on qualifications.
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